Refund policy

Refund policy

At Rockin B Scents & Accessories all of our products are made to order and often include custom charms, scents,molds, and designs selected by each customer. Because of the personal and handcrafted nature of our items, we do not offer refunds or returns.

All sales are final.

We are committed to customer satisfaction and stand behind the quality of our products. If your order arrives damaged or there is an issue with the craftsmanship, please contact us within 2 days of delivery so we can review the situation and offer an appropriate resolution such as a replacement. 

You can always contact us for any return question at rockinbscents26@gmail.com.

Damages and issues

Please inspect your order upon receiving and contact us immediately at rockinbscents26@gmail.com if your items are defective, damaged, missing or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

All exchanges must be accepted and will not be processed until the original item is returned to us. To initiate an exchange please contact us at rockinbscents26@gmail.com.